Support
Support & Maintenance Retainer
Pendampingan support bulanan untuk bug fixing, minor improvement, monitoring issue, dan konsultasi operasional setelah sistem live.
remoteDelivery mode
MonthlyDuration
Monthly retainerCommercial
Service Overview
Target audience: Bisnis yang sudah live dan butuh partner teknis untuk menjaga stability, issue response, dan continuous improvement
Layanan retainer membantu sistem tetap sehat setelah go-live, terutama saat user mulai menemukan kebutuhan baru dari operasi harian.
Key Features
- Issue triage
- Minor fixes
- Operational support
- Improvement backlog
- Monthly review
Implementation Process
- Collect issues
- Prioritize support queue
- Fix or advise
- Review recurring problems
Deliverables
- Support log
- Issue resolution notes
- Improvement backlog
- Monthly summary